Terms of Business

1. Quotations and Estimates

All prices provided through our website calculator, by phone, email, or in person are estimates based on the information available at the time. They are not binding offers. The final price may differ if the property, its condition, or the scope of work differs from what was described or reasonably assumed when the estimate was given.

We reserve the right to adjust a quoted price before starting work if we find that the property has more windows, more floors, restricted access, excessive contamination (paint, cement, silicone, adhesive, bird fouling), or other conditions that were not disclosed or could not have been anticipated from the original description.

Calculator estimates on our website are generated automatically from the number of items you enter. They do not account for property height, access difficulty, level of soiling, or specific site conditions. The calculator provides a starting guide, not a guaranteed price.

2. Scope of Work

Unless agreed otherwise in writing, a standard domestic window clean covers external glass only, including frames and sills. Internal cleans, conservatory roofs, gutters, fascias, soffits, cladding, and solar panels are separate services and are quoted individually.

We clean what is safely accessible. If part of your property cannot be reached without unreasonable risk (due to fragile roofing, obstructions, aggressive animals, unstable ground, or any other hazard), we may leave that section uncleaned. We will let you know on the day and adjust the price if applicable.

3. Service Area

We operate across Northamptonshire. Our coverage area may change over time at our discretion. If we withdraw from an area, we will give existing regular customers reasonable notice. Listing an area on our website does not guarantee ongoing availability in that location.

4. Scheduling and Access

We aim to attend on the agreed date but reserve the right to reschedule due to severe weather, vehicle breakdown, staff illness, or other circumstances beyond our control. We will notify you as soon as possible and rearrange at the earliest opportunity.

By booking a service, you grant us permission to access the external areas of your property on the agreed date. For external-only cleans, you do not need to be present. Please ensure gates are unlocked, vehicles are moved away from the building, and any hazards (dogs, wasps' nests, unstable surfaces) are flagged in advance.

If we attend and cannot access the property without prior notice from you, we may charge a call-out fee of up to £15 to cover travel costs.

5. Property Condition and Pre-Existing Damage

We take reasonable care to avoid damage to your property. However, we are not responsible for pre-existing defects or damage that becomes apparent during cleaning, including but not limited to: cracked, loose, or poorly sealed window units; rotten or deteriorating timber frames; loose render, pointing, or cladding panels; brittle or aged UPVC; failed double-glazed sealed units (misting between panes); loose guttering, downpipes, or fascia boards; and conservatory roof panels that are weakened, discoloured internally, or structurally compromised.

If we notice a defect during work, we will stop and let you know. Cleaning does not cause double glazing to fail, but it can reveal units that were already failing.

6. Water and Drying

Our pure water system leaves glass wet after cleaning. This is normal. The deionised water dries clear within minutes. Wiping glass before it dries may introduce streaks. We are not responsible for marks caused by interference with drying glass, nor for water spots from subsequent rain mixed with pre-existing dirt on surrounding surfaces (gutters, fascias, windowsills) that we were not asked to clean.

7. Results and Satisfaction

If you are not satisfied with any clean, contact us within 48 hours and we will return to redo the work at no extra charge. Claims made after 48 hours, or where the glass has been affected by rain, construction work, or other external factors, are not covered by this guarantee.

Heavily soiled properties or those that have not been cleaned for an extended period may require two or more cleans before optimum results are visible. The first clean removes the bulk of built-up contamination; subsequent cleans refine the finish. We will advise you if this is likely.

8. Pricing Changes

Prices for regular domestic customers are reviewed annually. We will give at least 14 days' written notice (by email, text, or letter) of any price increase. If you do not wish to continue at the new price, you may cancel your regular booking without penalty.

For one-off jobs and commercial contracts, prices are valid for 30 days from the date of the quote unless stated otherwise.

9. Payment

Payment is due on completion of each visit unless credit terms have been agreed in writing. We accept bank transfer, debit card, and credit card. For regular domestic customers, we send a payment link after each clean. Payment is expected within 7 days of the invoice date.

Late payments may incur interest at 2% per month on the outstanding balance. We reserve the right to suspend services for accounts more than 14 days overdue.

10. Cancellation

You can cancel or reschedule a booking at any time before we set off for your property. There is no cancellation fee. If you wish to stop regular cleans entirely, let us know by phone, email, or text and we will remove you from our schedule.

We may cancel or suspend our services at any time with reasonable notice. Reasons may include persistent non-payment, repeated access problems, abusive behaviour towards our staff, or withdrawal from your service area.

11. Liability and Insurance

We carry £10 million in employers' liability insurance and public liability insurance. If we cause damage to your property as a direct and provable result of our negligence, we will either repair it or compensate you up to the value of the damage, subject to the terms of our insurance policy.

Our total liability for any single claim shall not exceed the greater of the value of the job or £5,000, except where the law does not permit such a limitation.

We are not liable for indirect or consequential losses, loss of business, loss of rental income, or costs arising from delays to third-party work caused by our attendance or rescheduling.

12. Health and Safety

Our team follows documented health and safety procedures. We will not carry out any work that we consider unsafe. If conditions on site differ from what was described or expected, we may modify the method of work, leave part of the property uncleaned, or withdraw entirely. Our assessment of what is safe is final.

13. Service Offering Changes

We may add, remove, or modify the services we offer at any time. Changes to our service range do not affect bookings already confirmed. We will honour any quoted price for work that has been agreed but not yet carried out, provided the work begins within 30 days of the quote.

14. Weather

Our heated pure water system works in rain. We do not cancel cleans due to rain. In extreme conditions (gale-force winds, ice, heavy snow, thunderstorms) we may postpone for the safety of our team. Rescheduled visits due to weather are not subject to a call-out fee.

15. Data Protection

We collect and process your personal data in accordance with our Privacy Policy and the UK GDPR. By booking a service, you consent to us storing your name, contact details, and property address for the purpose of delivering our services.

16. Dispute Resolution

If you have a complaint, contact us at [email protected] or 0800 999 8594. We aim to resolve complaints within 14 days. If we cannot reach a resolution, you may refer the matter to your local Trading Standards office or seek independent mediation.

17. Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK legislation.

18. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Severability

If any term is found to be unenforceable by a court, the remaining terms continue to apply in full.

Last updated: June 2026